Returns & Refunds
Your satisfaction is guaranteed. If you are not totally satisfied with your purchase for any reason and you notify us (preferably in writing) of your dissatisfaction within 7 days of receipt of the goods, we will be happy to replace them for you or refund your money.
The cost of the goods will be refunded, provided that the goods, packaging and the labels are not damaged. The postage will not be refunded.
If items are received damaged, please ensure you contact us immediately either by email to firstname.lastname@example.org or call our order line on 01509 808070. Please provide us with full details of the fault or damage. Do not return the item until you have spoken with us, as we have different procedures depending on the product that has been damaged. Once you have contacted us, and we have confirmed that we want you to return the item(s), you must ensure that the goods are appropriately packaged to ensure that they arrive in perfect condition. We strongly recommend that you get a "Proof of Posting" certificate (free of charge) from your Post Office, as you will need this to make a claim from Royal Mail should the package be lost or damaged on its journey back to us.