This site is made available for reference only. New orders will not be accepted or processed.

Welcome to Oriental Food Shop

Customer Service

Shipping & Delivery

We can only ship to the United Kingdom. Courier Delivery to most of the UK mainland costs £6.99 + VAT per order. Royal Mail First Class Packet is available to the whole of the UK including the Channel Islands and is priced based on the gross weight of your order. Royal Mail Standard Parcel service is also offered for the whole of the UK excluding the Channel Islands, and again is calculated based on the gross weight of your order. You must quote your full postcode when requesting a delivery estimate and when entering your delivery address. Delivery costs for orders with the wrong delivery method or an incorrect or missing postcode will be re-priced by our staff and you will be given the choice of paying a supplement and proceeding with your order, or canceling the order. An indication of the number of working days required for each delivery service is shown when you place your order, but deliveries may be delayed by weather, industrial action or other factors beyond our control. Orders received by 2pm weekdays and 11am Saturdays will generally be picked and despatched the same day.

Privacy & Security

Our system uses cookies on this website to track guests basket contents, remember user preferences and in other minor functions of the website. Cookies are small text files stored on your machine and do not carry any personally identifiable information about you, your machine, your network or any other intrusive information.We promise never disclose your details to third parties, except for the purpose of delivery. Information given when ordering, or via e-mail or telephone is collected by us in accordance with the 1998 Data Protection Act. We collect this information in order to process your transaction, fulfill your order, and provide you with the services you expect. Any enquiries regarding privacy matters should be directed via e-mail to: privacy@orientalfoodshop.com

Returns & Replacements

Your satisfaction is guaranteed. If you are not totally satisfied with your purchase for any reason and you notify us (preferably in writing) of your dissatisfaction within 7 days of receipt of the goods, we will be happy to replace them for you or to refund your money. The cost of the goods will be refunded, provided that the goods, packaging and the labels aren't damaged. The postage will not be refunded. If items are received damaged, please ensure you contact us immediately either by email to orders@orientalfoodshop.com or call our order line on 01509 808070. Please provide us with full details of the fault or damage. Do not return the item until you have spoken with us, as we have different procedures depending on the product that has been damaged. Once you have contacted us, and we have confirmed that we want you to return the item(s), you must ensure that the goods are appropriately packaged to ensure that they arrive in perfect condition. We strongly recommend that you get a "Proof of Posting" certificate (free of charge) from your Post Office, as you will need this to make a claim from the Royal Mail should the package be lost or damaged on its journey back to us.

Ordering

Shopping is easy at the Oriental Food Shop; you can browse the Categories shown in the menu or search by keyword using the search box at the top of the page. You can also filter products by cuisine or brand. Use the "Add to Basket" button to purchase an item. After you have finished shopping, click on "Checkout". Follow the steps to enter your delivery and billing information. Returning customers who have shopped at Oriental Food Shop before will be prompted at the beginning of the checkout process to enter login details. Upon entering your login details, you can enter and select addresses from your address book. If you are a new customer you will be prompted to enter your contact details and a username and password unique to you. After submitting your order, you will see a receipt that you can print for your records. You will be sent an email confirmation, which will summarise your order. You can cancel or change your order before it is booked for despatch. You will be notified by email when your order is despatched.

Payment, Pricing & Promotions

We accept payment via PayPal and the following credit and debit cards: Visa, MasterCard, Switch, Maestro, Delta and Visa Debit. The total cost of your order includes the price of the product(s) selected, delivery and VAT where applicable. If the price of any product increases after you have placed your order, but before despatch, the original price as seen at the time of ordering will be honoured. PayPal payments are processed at the time of ordering; if any products are unavailable you will be offered a refund to your PayPal account. Our PayPal account is payments@inceweb.com, is operated by Ince Web Services Limited, and payments will appear on your credit card statement as PAYPAL *INCEWEBSERV

Contact Details

Our warehouse is located in Derbyshire. It is NOT possible to collect in person. The address for orders, enquiries and returns is:
Oriental Food Shop
14 Oak Close
Measham
Derbyshire
DE12 7JY
Oriental Food Shop is owned and operated by Ince Web Services Limited, a limited company registered in England and Wales.
Registered number: 04221586.
Registered address:
14 Oak Close
Measham
Derbyshire
DE12 7JY
VAT number GB 775 9526 73